Privacy Policy

1. App, developer and service identification

2. Data we collect and process

• Account data: name or display name, username, email address, phone number and information required for account authentication.
• Order data: print size, quantities, order status, pickup/ready-time information, and delivery details when delivery is requested.
• Uploaded content: photos and PDF/Word documents submitted by the user for printing.
• Payment-related data: order/bill identifiers, payment status and transaction references required to confirm an Idram payment. Luna Photo does not store payment-card credentials.
• Technical data: basic session, network, security and diagnostic information generated while operating and protecting the service.

Google Sign-In. When you sign in with Google, Luna Photo receives and stores only the verified email address, display name, and stable Google account identifier (sub) needed for authentication. Your Google password is never shared with or stored by Luna Photo.

3. How we use data

We use data to create and manage accounts, authenticate users, accept and process print orders, prepare uploaded files for printing, calculate prices, confirm payments, arrange pickup or delivery, send order and status notifications, provide customer support, prevent abuse, diagnose technical failures, maintain service security and comply with applicable legal obligations.

4. Sharing of data

We do not sell personal data. Data may be shared only when needed to provide the requested service. This may include Idram for payment processing, a delivery provider when delivery is selected, and communication/email providers used for service notifications. Only the data reasonably necessary for the relevant purpose is shared.

5. Photos and documents submitted for printing

Uploaded photos and documents are used only to prepare and fulfill the user's print order and for related troubleshooting or support. They are not sold and are not used for advertising. Production/output files may be deleted automatically after the configured retention period or when they are no longer required to fulfill the order.

6. Payments

Online payments are processed through Idram. Luna Photo receives only the identifiers and status information needed to associate and confirm the payment with an order. Bank card or other payment credentials are handled by the payment provider and are not stored on the Luna Photo server.

7. Data security

Luna Photo uses reasonable technical and organizational safeguards designed to protect personal and sensitive user data against unauthorized access, alteration, loss or disclosure. Administrative functionality is access-restricted and sensitive service operations are performed over protected connections where applicable.

8. Data retention and deletion

Personal data is retained only for as long as reasonably necessary to provide the service, maintain account and order records, resolve disputes, prevent fraud, maintain security and meet applicable legal or accounting obligations. Uploaded production files may have a shorter technical retention period.

Users may request correction or deletion of their account and associated personal data. Information that must be retained for legitimate legal, accounting, fraud-prevention or security purposes will be kept only for the required purpose and period.

9. Account and data deletion requests

To request deletion of a Luna Photo account and associated personal data, contact Luna Photo privacy support at +374 95 679 567 and identify the account, for example by the registered email address, phone number or username. Reasonable verification may be requested to prevent unauthorized account deletion.

10. User rights and enquiries

Users may contact us about privacy, access to personal data, correction of inaccurate data, or deletion requests using the privacy contact above. Requests are handled subject to identity verification and applicable legal requirements.

11. Changes to this Privacy Policy

This Privacy Policy may be updated when Luna Photo features, legal requirements or service providers change. The current governing version is always published directly at https://print.hayproject.am/privacy-policy.html.